Introduction to Management in the Hospitality Industry, Study Guide
ISBN: 047028546X Binding: Paperback Edition: 9 Author(s): Clayton W. Barrows, Tom Powers Publisher: Wiley Number of Pages: 224
Introduction to Management in the Hospitality Industry Ninth Edition gives you the industry know-how and the management skills needed to thrive in all aspects of the field from food service to lodging to tourism In this latest edition the authors have brought the text thoroughly up to date by featuring new and emerging companies new technologies and new ways of doing business Covering everything from careers to operations to finance the text offers the most comprehensive and engaging introduction to this exciting field possible
ISBN: 0470393084 Binding: Paperback Edition: 1 Author(s): David K. Hayes, Allisha Miller Publisher: Wiley Number of Pages: 528
This is the first text that has been developed specifically to examine what revenue managers in the hospitality industry must know and do to be successful Numerous cases and practical examples are used to illustrate revenue management concepts Chapter ending questions and problems help them perform the calculations and practice the decision-making skills that are used in the field RM in Action shows how the revenue management principles can be clearly illustrated using real-world examples reported in various news outlets RM on the Web offers sites listed on the Internet to provide supplemental information about a topic or issue Revenue managers will then gain hands-on skills to effectively manage their inventories and prices
ISBN: 0135045592 Binding: Hardcover Edition: 5 Author(s): Philip Kotler, John T. Bowen, James Makens Publisher: Prentice Hall Number of Pages: 720
THE most widely used Hospitality marketing bookthis four-color leader is comprehensive and innovative managerial and practical state-of-the-art and real-world Building on the authors expertise it uses an integrative approach to discuss the major marketing decisions hospitality marketing managers face in today's global marketplace Video cases chapter examples and marketing highlights showcase real people and companies and demonstrate how marketing impacts every member of the hospitality team Experiential exercises and new material on social networking database marketing and revenue management help solidify the books position as the definitive source for information on hospitality marketing
Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience
ISBN: 1439060320 Binding: Hardcover Edition: 1 Author(s): Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton Publisher: Delmar Cengage Learning Number of Pages: 516
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience for them Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company Marriott Ritz-Carlton Darden Restaurants Southwest Airlines and many others The text is written in three sections: strategy staffing and systems Each chapter includes at suggested hospitality activities for students in which students are encouraged to visit local organizations to talk with guests employees and managers to obtain a variety of perspectives on the guest experience Other activities will have students going to the internet to visit established sites for hospitality organizations Real and hypothetical hotels restaurants and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles "Ethics in Business" segments encourage students to analyze ethical issues associated with chapter topics Each chapter opens with learning objectives and discussion questions at the end The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases additional field exercises in hospitality true-false and multiple-choice quizzes and additional material to assist the instructor in preparing course outlines and lesson plans providing the best known about managing hospitality organizations big or small
Hospitality Strategic Management: Concepts and Cases
ISBN: 047008359X Binding: Hardcover Edition: 2nd Author(s): Cathy A. Enz Publisher: Wiley Number of Pages: 676
Updated to include the current models theories and hospitality practices Hospitality Strategic Management: Concept and Cases Second Edition is a comprehensive guide to strategic management in the international hospitality industry Author Cathy A Enz uses the case study approach to cover current topics such as innovation entrepreneurship leadership ethics and franchising Eight full case studies with exhibits and documents address the areas of lodging food service tourism e-commerce gaming cruise lines and airlines making this book ideal for executive level training courses or hospitality industry executives interested in developing their strategic management skills
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
ISBN: 0071548335 Binding: Hardcover Edition: 1 Author(s): Joseph Michelli Publisher: McGraw-Hill Number of Pages: 224
Discover the secrets of world-class leadership When it comes to refined service and exquisite hospitality one name stands high above the rest: The Ritz-Carlton Hotel Company With ceaseless attention to every luxurious detail the company has set the bar for creating memorable customer experiences in world-class settings Now for the first time the leadership secrets behind the company's extraordinary success are revealed The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company Granted unprecedented access to the company's executives staff and its award-winning Leadership Center training facilities bestselling author Joseph Michelli explored every level of leadership within the organization He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other such as:
Understanding the ever-evolving needs of customers
Empowering employees by treating them with the utmost respect
Anticipating customers' unexpressed needs and concerns
Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them The New Gold Standard weaves practical how-to advice proven leadership tools and the wisdom of experts to help you create and embed superior customer-service principles processes and practices in your own organization
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
ISBN: 0595367267 Binding: Paperback Edition: Author(s): Peter Venison Publisher: IUniverse Number of Pages: 172
Twenty-two years ago author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry labeled a "must read" on the curriculum of every hotel school and landed on the bookshelf of every hotel manager Despite many requests for a follow-up volume Venison declined on the basis that he had nothing new to say Now he doesHoled up for several weeks in five star hotels while concluding a complicated business deal Venison realized that the standards offered by the industry still fall short of perfection As a result he has put pen to paper to produce this handy catalogue of suggestions to hoteliers based upon his considerable personal experience as a hotelier and perpetual hotel guest100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation offering practical tips for each stage of the journey It should prove equally useful to hotel school students as a checklist of what they can expect and also to practicing hotel managers as a reminder of their responsibilitiesProceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity
Human Resources Management in the Hospitality Industry
ISBN: 0470084804 Binding: Hardcover Edition: 1 Author(s): David K. Hayes, Jack D. Ninemeier Publisher: Wiley Number of Pages: 504
This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance quality and legal compliance of the hospitality business as a whole Beginning with a foundation in the hospitality industry employment law and HR policies the coverage includes recruitment training compensation performance appraisal environmental and safety concerns ethics and social responsibility and special issues Throughout the book Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry
ISBN: 0471687898 Binding: Hardcover Edition: 9 Author(s): Martin G. Jagels Publisher: Wiley Number of Pages: 608
The success of every business in the hospitality industry depends on maximizing revenues and minimizing costs This Ninth Edition continues its time-tested presentation of fundamental concepts and analytical techniques that are essential to taking control of real-world accounting systems evaluating current and past operations and effectively managing finances toward increased profits It offers hands-on coverage of computer applications and practical decision-making skills to successfully prepare readers for the increasingly complex and competitive hospitality industry
