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Professional Management of Housekeeping Operations
ISBN: 047176244X
Binding: Hardcover
Edition: 5
Author(s): Thomas J. A. Jones
Publisher: Wiley
Number of Pages: 496
Now in its fifth edition Professional Management of Housekeeping Operations is the essential practical introduction to the field a complete course ranging from key principles of management to budgeting from staff scheduling to cleaning With expanded attention to leadership and training budgeting and cost control and the increasingly vital responsibility for environmentally safe cleaning the latest edition of this industry standard also includes new case studies that help readers grasp concepts in a real-world setting
Instructor's Manual Test Bank in both Word and Respondus formats Photographs from the text and PowerPoint Slides are available for download at wwwwileycomcollege
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Hospitality 2010: The Future of Hospitality and Travel
ISBN: 0131475797
Binding: Paperback
Edition:
Author(s): Marvin J. Cetron, Fredrick J. DeMicco, Owen Davies
Publisher: Prentice Hall
Number of Pages: 312
This book explores change in the world and assists hospitality and tourism leaders with forecasting these changes The book looks at the current state of the industry and makes educated predictions as to the future of the lodging cruise restaurant technology and travel industries Material features future forecasts terrorism alerts to hospitality and tourism trends for industry the troubled airline industry the cruise industry and an annotated bibliography For lodging cruise travel and restaurant industry executives
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Risk Management for Meetings and Events (Events Management)
ISBN: 0750680571
Binding: Paperback
Edition:
Author(s): Julia Rutherford Silvers
Publisher: Butterworth-Heinemann
Number of Pages: 384
Events of all types are produced every day for all manner of purposes attracting all sorts of people Creating and managing the environment in which these people will gather carries with it awesome responsibilities - legal ethical and financial To provide a safe and secure setting and to operate in a manner that ensures the hosting organizations or individuals achieve their objectives in a proper and profitable way event risk management must be fully integrated into all event plans and throughout the event management process
Risk Management for Meetings and Events examines the practices procedures and safeguards associated with the identification analysis response planning and control of the risks surrounding events of all types Written by an experienced author it:
Provides a solid easy-to-read conceptual foundation based on proven risk management techniques
Includes ready-to-use templates designed specifically as learning exercises for students and professionals
Comprehensively discusses effective strategies for managing the risks associated with design planning and production of public and private events
Risk Management for Meetings and Events is a comprehensive and practical guide which supports academic and professional development programs that prepare individuals for entering or advancement in the meeting and event management industry
Provides a solid easy-to-read conceptual foundation based on proven risk management techniques
Includes ready-to-use templates designed specifically as learning exercises for students and professionals
Comprehensively discusses effective strategies for managing the risks associated with the design planning and production of public and private events
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Heads in Beds: Hospitality and Tourism Marketing
ISBN: 0131101005
Binding: Paperback
Edition:
Author(s): Ivo Raza
Publisher: Prentice Hall
Number of Pages: 272
This practical book provides guidelines and tips about travel and tourism marketing that can be put to immediate use Heads in Beds gives insight into achieving best results by demystifing many misconceptions about marketing Focusing on the practical side of managing hospitality and tourism marketing this text includes several topics not covered anywhere elsemarketing to travel agents COOP marketing with wholesalers and loyalty marketing It provides readers with solid advice and strong direction Heads In Beds is a book written for practitioners by a practitioner So whether you are just starting a new job a general manager sales and marketing director or a seasoned veteran looking for methods to increase your yield the material in this book will help you manage the marketing function and generate better results Other relevant job titles include: VPs and Directors of promotions sales destinations and tourism as well as hotel operators or innkeepers
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Strategic Management for Hospitality and Tourism
ISBN: 075066522X
Binding: Paperback
Edition: 1
Author(s): Fevzi Okumus, Levent Altinay, Prakash Chathoth
Publisher: taylor & francis
Number of Pages:
Strategic Management in the International Hospitality Industry: content and process is a vital text for all those studying cutting edge theories and views on strategic management Unlike others textbooks in this area it goes further than merely contextualising strategic management for hospitality and tourism and avoids using a prescriptive or descriptive approach It looks instead at the latest in strategic thinking and theories and provides critical and analytical discussion as to how and if these models and theories can be applied to the industry within specific contexts such as culture profit and non-profit organisations Key features: Cutting edge approach: applies advance and recent strategic management views into tourism and hospitality field Critical treatment: provides critical discussions about whether and how strategic modelstheories can be applied into the hospitality and tourism field Sensitive to specific contexts: As the tourism and hospitality industry has become one of the largest industries worldwide discusses how strategic management concepts can be applied in different cultures and profit and non-profit tourism organizations With supporting case studies related to the strategy content context and process from international industries such as Radisson McDonalds Carnival Cruiselines and Disney this text consist of five main sections: introduction strategy content strategy context strategy process and cases Each of the chapters within these sections has a thorough pedagogic structure consisting of a bulleted introduction examples and vignettes discussions points exercises case studies and further reading and web sites Strategic Management in the International Hospitality and Tourism Industry: content and process also provides online support material for tutors and students in the form of guidelines for instructors on how to use the textbook PowerPoint presentations and case studies plus additional exercises and web links for students
Comprehensive coverage of both traditional and contemporary perspectives within strategic management in the applied context of the international hospitality and tourism industry
Critical discussions about whether and how strategic modelstheories can be applied into the hospitality and tourism field
Up-to-date case studies related to the strategy content context and process from an international overview including Carnival Cruiselines Four Seasons Regent Hotels Disney and McDonalds
Web Support for tutors and students providing explanation and guidelines for instructors on how to use the textbook and case studies with additional exercises and web links for students
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Knowledge Management in Hospitality and Tourism
ISBN: 0789021463
Binding: Hardcover
Edition: 1
Author(s): Sungsoo Pyo, Ricarda B Bouncken
Publisher: CRC Press
Number of Pages: 137
When knowledge is properly managed it's in the hands of those who need it BEFORE they need it This greatly improves the speed of business operations by eliminating time-consuming information searching
This book will show you how to make any hospitality or tourism related business more efficient and competitive by using knowledge management concepts and techniques It provides an essential introduction to the concept of knowledge management plus fascinating case studies strategic advice and structural recommendations for its implementation You'll learn to use knowledge management to avoid the duplication of research reducing the cost of product research and development and increasing the effectiveness of your overall operation Helpful charts and figures make the information easy to access and understand
From the editors: Although tourism and hospitality with their geographically dispersed units can profit from enhanced knowledge management only a small number of firms have implemented knowledge management techniques A recent study shows that although managers in many hotels consider knowledge management and information transfer to be 'relevant concepts' they report being confronted with too manyand unclearknowledge management strategies activities and implementation techniques As a result they are not sufficiently familiar with knowledge management and reject implementing it This book will increase understanding of these concepts and help to speed the implementation of knowledge management in the hospitality and tourism industries
This book will show you how to make any hospitality or tourism related business more competitive by using knowledge management concepts and techniques It provides an essential introduction to the concept of knowledge management with fascinating case studies as well strategic advice and structural recommendations for its implementation In addition you'll find: analyses of various aspects of knowledge management in hotels an examination of an Internet-based knowledge management system and its sources repositories taxonomy services applications and user interfaces the advent of the knowledge caf and what it means to the travel and tourism industries the knowledge supply chain matrix which combines strategic and operative aspects of knowledge managementwith a practical example drawn from the airline industry new developments in software applications for cross-border destination management with an example drawn from the new AlpNet project that demonstrates the importance of cooperation and of member-specific requirements insightful thoughts about mental models as they relate to tourismwhat they are and how understanding them can lead to lower degrees of mistrust and more efficient operation of tourism-based businesses essential information about database marketing data mining and knowledge discovery with introductions to decision tree classifiers regression analysis induction programming logic and probabilistic rules
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Turnaround strategy: A study of restaurant firms [An article from: International Journal of Hospitality Management]
![Textbook - Turnaround strategy: A study of restaurant firms [An article from: International Journal of Hospitality Management]](http://ecx.images-amazon.com/images/I/41TNMES752L.jpg)
ISBN:
Binding: Digital
Edition:
Author(s): P.K. Chathoth, E.C.Y. Tse, M.D. Olsen
Publisher: Elsevier
Number of Pages:
This digital document is a journal article from International Journal of Hospitality Management published by Elsevier in 2006 The article is delivered in HTML format and is available in your Amazoncom Media Library immediately after purchase You can view it with any web browser
Description:
This paper uses a case study approach to analyze the turnaround actions of two restaurant firms and compares them to the model of Robbins and Pearce 1992 Strategic Management Journal 9 287-309 The objective of this study is to scrutinize why these firms were unsuccessful in turning around and identify gaps between the firms' actions and the empirical model of turnaround proposed by Robbins and Pearce Two key turnaround measures ie retrenchment and recovery are explored in detail and discussed in the context of the firms The need for studying turnaround strategies is warranted as the number of hospitality firms that perish because of unsuccessful turnaround strategies is on the increase Since turnaround strategies have not been pursued vigorously as a stream of research within the hospitality industry context this approach would provide a framework for hospitality researchers to initiate similar future research efforts which in turn would help the industry cope with turnaround
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I Like You: Hospitality Under the Influence
ISBN: 0446696773
Binding: Paperback
Edition: Reprint
Author(s): Amy Sedaris
Publisher: Grand Central Publishing
Number of Pages: 304
The bestselling entertaining guide from America's most delightfully unconventional hostess is now available in paperback
Are you lacking direction in how to whip up a swanky soiree for lumberjacks A dinner party for white-collar workers A festive gathering for the grieving Don't despair Take a cue from entertaining expert Amy Sedaris and host an unforgettable fete that will have your guests raving No matter the style or size of the gathering-from the straightforward to the bizarre-I LIKE YOU provides jackpot recipes and solid advice laced with Amy's blisteringly funny take on entertaining plus four-color photos and enlightening sidebars on everything it takes to pull off a party with extraordinary flair You don't even need to be a host or hostess to benefit-Amy offers tips for guests too (Number one: don't be fifteen minutes early) Readers will discover unique dishes to serve alcoholics (Broiled Frozen Chicken Wings with Applesauce) the secret to a successful children's party (a half-hour time limit games included) plus a whole appendix chock-full of arts and crafts ideas (from a mini-pantyhose plant-hanger to a do-it-yourself calf stretcher) and much much more
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Discovering Hospitality and Tourism: The World's Greatest Industry (2nd Edition)
ISBN: 0131591991
Binding: Hardcover
Edition: 2
Author(s): Jack D. Ninemeier, Joseph Perdue
Publisher: Prentice Hall
Number of Pages: 704
The hospitality and tourism industry is vast and offers seemingly endless professional opportunities Written for those considering a career in the field this book explores each segment of the industry (lodging foodservices recreation meeting planning etc) and the various positions within each sector Profiling hospitality leaders and rising stars it shows readers different career paths and helps them determine their own career goals and aspirations With a new chapter on entertainment a new section on condo-hotels and revised coverage of healthcare foodservices it keeps stride with the fast-paced hospitality industry and helps readers discover their own place within it Answers questions such as: What segment(s) isare of most interest How do I discover career opportunities How do I get my first professional position in the industry How do I plan a longer-term career What are tactics to help assure success within my career Do I want to work for myself (be an entrepreneur) or for someone else (be an intrapreneur) Do I want to work domestically or in a position elsewhere in the global hospitality industry (or both) For those considering a career in the traveltourism industry or professionals already working in the industry
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Crisis management and recovery: how restaurants in Hong Kong responded to SARS [An article from: International Journal of Hospitality Management]
ISBN:
Binding: Digital
Edition:
Author(s): A.C.B. Tse, S. So, L. Sin
Publisher: Elsevier
Number of Pages: 8
This digital document is a journal article from International Journal of Hospitality Management published by Elsevier in 2006 The article is delivered in HTML format and is available in your Amazoncom Media Library immediately after purchase You can view it with any web browser
Description:
The 2003 Severe Acute Respiratory Syndrome (SARS) outbreak constitutes an example of the many crises that a restaurant may encounter This article reviews a typology of crises examines the crisis response of restaurants in Hong Kong illustrates how local restaurants deal with this unprecedented situation and develop strategies for management and recovery The lessons and experience gained from dealing with the SARS crisis serve as references for restaurants in other destinations when they face similar crises in future
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