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Examination of grounded theory analysis with an application to hospitality research [An article from: International Journal of Hospitality Management]
ISBN:
Binding: Digital
Edition:
Author(s): M. Mehmetoglu, L. Altinay
Publisher: Elsevier
Number of Pages:
This digital document is a journal article from International Journal of Hospitality Management published by Elsevier in 2006 The article is delivered in HTML format and is available in your Amazoncom Media Library immediately after purchase You can view it with any web browser
Description: The focus on qualitative research has unfortunately been mainly confined to methods of data collection neglecting a more significant aspect namely data analysis Hospitality and tourism research is no exception to this observation This is considered to be one of the main reasons why there has been a lower output of qualitative research in hospitality and tourism In order to elevate the status of and consequently use of qualitative research more attention should be shown towards the issue of data analysis Consequently the current work aims to make a modest contribution in this direction by thoroughly examining one specific analytic strategy-that of grounded theory-with an application of it to a hospitality study
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Social regard: a link between waiting for service and service outcomes [An article from: International Journal of Hospitality Management]
ISBN:
Binding: Digital
Edition:
Author(s): K. Butcher, T. Heffernan
Publisher: Elsevier
Number of Pages: 19
This digital document is a journal article from International Journal of Hospitality Management published by Elsevier in 2006 The article is delivered in HTML format and is available in your Amazoncom Media Library immediately after purchase You can view it with any web browser
Description: The purpose of this study is to investigate the intervening role that social regard plays in the customer wait situation Social regard is defined as making the customer feel valued in the social interaction An experimental study highlights how variables such as actual wait length friendliness of the service encounter employee and an employee apology can interact to influence service outcomes in a cafe setting Social regard was shown to be the dominant influence on repeat visitation and positive word of mouth and thus provides further explanatory power to the wait situation
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To what extent does performance-related feedback affect managers' self-efficacy? [An article from: International Journal of Hospitality Management]
ISBN:
Binding: Digital
Edition:
Author(s): D. Reynolds
Publisher: Elsevier
Number of Pages:
This digital document is a journal article from International Journal of Hospitality Management published by Elsevier in 2006 The article is delivered in HTML format and is available in your Amazoncom Media Library immediately after purchase You can view it with any web browser
Description: This two-part study examines the effect of supervisors' feedback-both negative and positive-on the job-specific self-efficacy of 296 subordinates Analyses using pre- and post-treatment data collected during field experiments indicate most notably that negative feedback reduces subordinates' self-efficacy regardless of managerial rank a finding that supports this largely untested theory pertaining to negative feedback and its effect on self-efficacy As predicted positive supervisory feedback had a significant positive effect on subordinates' self-efficacy The study's implications for theory research and management practice are discussed limitations and challenges are identified and directions for future research are suggested
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Selecting partners in an International Franchise Organisation [An article from: International Journal of Hospitality Management]
ISBN:
Binding: Digital
Edition:
Author(s): L. Altinay
Publisher: Elsevier
Number of Pages:
This digital document is a journal article from International Journal of Hospitality Management published by Elsevier in 2006 The article is delivered in HTML format and is available in your Amazoncom Media Library immediately after purchase You can view it with any web browser
Description: Whilst there has been research into the selection of partners in joint venture arrangements there has been little investigation into the selection process involved in selecting franchise partners This paper aims to provide an insight into the process of selecting potential franchise partners in the European Division of an international organisation Interviews observations and document analysis were used as qualitative data collection techniques Findings suggested that the organisation employed both partner and task related criteria to select potential franchisees However the process of selection is not just about employing a number of selection criteria it is a substantial multidimensional organisational activity which involves human dynamics The paper discusses the real-life complexities of selecting franchise partners and illuminates the challenges franchising organisations face internationally in their determination to grow
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The relative role of strategic assets in determining customer perceptions of hotel room price [An article from: International Journal of Hospitality Management]
ISBN:
Binding: Digital
Edition:
Author(s): S. Danziger, A. Israeli, M. Bekerman
Publisher: Elsevier
Number of Pages: 16
This digital document is a journal article from International Journal of Hospitality Management published by Elsevier in 2006 The article is delivered in HTML format and is available in your Amazoncom Media Library immediately after purchase You can view it with any web browser
Description: A behavioral process measure was used to investigate the contribution of strategic assets in determining customer perceptions of hotel room price in the Israeli hospitality industry Participants estimated the market price of a single occupancy hotel room after acquiring information on competing hotels The information available for the competing hotels were price brand name star rating number of rooms number of restaurants location and pool size Prior empirical studies employing a regression analysis on published market data reveal that star rating brand name location and number of rooms are all assets that predict price Participants selected relatively few information items with price and star rating information most frequently selected Brand information was selected more frequently when star information was absent than when it was present suggesting redundancy in the value of the two attributes for market price predictions Importantly the performance of middle level hotel managers' and hotel management university students was indistinguishable on most measures save for initial confidence in their price estimates
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A cross-cultural comparison of perceived fairness and satisfaction in the context of hotel room pricing [An article from: International Journal of Hospitality Management]
ISBN:
Binding: Digital
Edition:
Author(s): A.S. Mattila, S. Choi
Publisher: Elsevier
Number of Pages:
This digital document is a journal article from International Journal of Hospitality Management published by Elsevier in 2006 The article is delivered in HTML format and is available in your Amazoncom Media Library immediately after purchase You can view it with any web browser
Description: In this study we examined the role of culture in influencing customer reactions to differential pricing policies Specifically we investigated how two factors price outcome (worsesamebetter price) and information on the hotel's pricing policy influence perceived fairness and satisfaction judgments of customers from two different cultures-USA (Western individualistic culture) and South Korea (Eastern collectivist culture) Our results indicate that US consumers seem to prefer equitable outcomes to better or worse price Moreover offering information on the hotel's pricing policy had a more positive impact on Korean travelers than their American counterparts
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Visible body modification (VBM): evidence from human resource managers and recruiters and the effects on employment [An article from: International Journal of Hospitality Management]
ISBN:
Binding: Digital
Edition:
Author(s): N. Swanger
Publisher: Elsevier
Number of Pages:
This digital document is a journal article from International Journal of Hospitality Management published by Elsevier in 2006 The article is delivered in HTML format and is available in your Amazoncom Media Library immediately after purchase You can view it with any web browser
Description: The purpose of this study was to measure the perceptions of hospitality industry human resource managers and recruiters of interviewees with visible tattoos and body piercings A questionnaire was sent via e-mail to 37 human resource managers and college recruiters which contained a single open-ended question regarding tattoos and piercing for the purpose of obtaining some baseline data on their impact on employment Thirty (8108) of the human resource managers and recruiters responded with the majority (8667) saying that visible tattoos and body piercings on an interviewee would be viewed negatively by their organization
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Cross-balance sheet interdependencies of restaurant firms: a canonical correlation analysis [An article from: International Journal of Hospitality Management]
ISBN:
Binding: Digital
Edition:
Author(s): S.(. Jang, K. Ryu
Publisher: Elsevier
Number of Pages:
This digital document is a journal article from International Journal of Hospitality Management published by Elsevier in 2006 The article is delivered in HTML format and is available in your Amazoncom Media Library immediately after purchase You can view it with any web browser
Description: Using canonical correlation analysis this study examined the interdependencies in investing and financing decisions of restaurant firms The results indicated that the similar four cross-balance sheet interdependencies exist in the restaurant industry as identified by previous studies for different industries and companies in various countries: (1) maturity matching structure of assets and liabilities (2) use of long-term assets as collateral for long-term debt (3) use of accounts payable to finance operational assets (eg inventories and other current assets) and (4) concurrent use of cash and stockholders' equity to manage risk Additionally this study discovered the unique financing features of the restaurant industry: (1) restaurant firms did not relate account receivables to short-term liabilities and (2) they financed their operational assets with stockholders' equity in addition to account payable The findings are expected to contribute to the understanding of restaurant financing behavior as related to assets structures This study also demonstrated the usefulness of canonical correlation analysis in extracting information related to financial management strategy
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Introduction to the Hospitality Industry
ISBN: 0470399163
Binding: Paperback
Edition: 8
Author(s): Clayton W. Barrows, Tom Powers, Dennis Reynolds
Publisher: Wiley
Number of Pages: 576
Readers preparing to work in hospitality will enter a field that is quickly evolving The rise of the global economy ecotourism internet commerce and changing consumer demands are just some of the factors they will be dealing with in this exciting and dynamic industry This new edition gives readers the foundation they need to thrive in today's hospitality industry covering everything from finance to operational issues The Eighth Edition of Introduction to the Hospitality Industry features both historical perspectives and discussions of new trends in a variety of sectors This edition includes additional international examples of hospitality and tourism operations have been included throughout the text This book covers all the latest trends challenges and opportunities in the hospitality industry Readers will have a strong overview of the industry where it fits into the broader world the major issues and challenges in the field and the many possible career paths that await them
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Human Resource Management for Hospitality, Tourism and Events, Second Edition
ISBN: 0080966489
Binding: Paperback
Edition: 2
Author(s): Dennis Nickson
Publisher: Butterworth-Heinemann
Number of Pages: 320
Please note: this title will publish in January 2012 This textbook explores the policies and practices employed in the management of people working in the tourism hospitality and events industries It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment health and welfare and remuneration This book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines hotel chains and other international companies in the sector providing real world industry perspective With a clear reader friendly layout containing chapter outlines and objectives and examples of best practice this is the ideal guide to HRM for any student on a hospitality tourism or related courseUpdated and refreshed chapters covering the latest developments in HRM and the tourism hospitality and events industries Many new 'HRM in practice' boxed examples that put the theory discussed in the book into real life context A new chapter focused on HRM management in the events sector
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