ISBN: 0135139287 Binding: Hardcover Edition: 5 Author(s): John R. Walker Publisher: Prentice Hall Number of Pages: 656
Tomorrow's managers are off to a strong start with this fully updated and streamlined editionEach chapter includes an increased emphasis on globalization and environmental responsibility and a new chapter on Events Marketing appears in Part V The practicality of previous editions continues with mini-case studies contributions from industry experts profiles of corporations profiles of hospitality professionals and a new student DVD-ROM packed with resources to support readers coursework and their careersIt covers tourism lodging restaurants managed services beverages conventions and meeting and leisurerecreation; in addition to examining gaming entertainment marketing and human resources and leadership and management For individuals interested in a hospitality industry career
Setting the Table: The Transforming Power of Hospitality in Business
ISBN: 0060742763 Binding: Paperback Edition: Author(s): Danny Meyer Publisher: Harper Perennial Number of Pages: 336
A landmark bestselling business book and a fascinating behind-the-scenes history of the creation of Danny's most famous eating establishments Setting the Table is a treasure trove of valuable innovative insights applicable to any business or organization
Introduction to Hospitality Management (3rd Edition)
ISBN: 0135061385 Binding: Hardcover Edition: 3 Author(s): John R. Walker Publisher: Prentice Hall Number of Pages: 704
Capturing the flavor and breadth of the industry Introduction to Hospitality Management3e explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings conventions and expositions; and leisure and recreation Devoting six chapters to management thebook focuses on hospitality and management and uses first-person accounts corporate profiles and industry morsels to foster a students appreciation for the field This new edition includes access to anenhanced CompanionWeb Siteand features more on event management sustainable hospitality and globalization
The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice
ISBN: 0470554991 Binding: Hardcover Edition: 1 Author(s): N/A Publisher: Wiley Number of Pages: 500
This cutting edge and comprehensive bookwith contributions from the star faculty of Cornell University's School of Hotel Administrationoffers the latest thinking on the best practices and strategies for hospitality management A must for students and professionals seeking to enter or expand their reach in the hospitality industry The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to:
Develop and manage a multinational career and become a leader in the hospitality industry
Maximize profits from franchise agreements management contracts and leases
Understand and predict customer choices and motivate your staff to provide outstanding service
Manage hospitality businesses and the real estate underlying the businesses
Control costs coordinate branding strategy and manage operations across multiple locations
ISBN: 0470088583 Binding: Hardcover Edition: 5 Author(s): Robert D. Reid, David C. Bojanic Publisher: Wiley Number of Pages: 672
Completely revised and updated to include more information on Internet marketing tourism marketing marketing technology and international business Hospitality Marketing Management Fifth Edition is a comprehensive core marketing text This popular textbook explores marketing and themes unique to hospitality and tourism with a focus on the practical applications of marketing rather than marketing theory It provides readers with the tools they need to successfully execute marketing campaigns for a hospitality business no matter what their specialty
Introduction to Management in the Hospitality Industry
ISBN: 0470399740 Binding: Hardcover Edition: 10 Author(s): Clayton W. Barrows, Tom Powers, Dennis Reynolds Publisher: Wiley Number of Pages: 752
Readers seeking management careers in hospitality will enter a dynamic industry filled with opportunities The rewards are many but so are the challenges Today's hospitality managers must deal with such complex factors as globalization terrorism threats ecotourism internet commerce new business and financial models and rapidly changing consumer demands Introduction to Management in the Hospitality Industry 10th Edition gives readers the industry know-how and the management skills needed to thrive in all aspects of the field from food service to lodging to tourism The Tenth Edition of Introduction to Management in the Hospitality Industry features both historical perspectives and discussions of new trends in a variety of sectors This book has the most thorough coverage of the hospitality industry covering foodservice lodging and travel and tourism hospitality careers and hospitality management Upon successful completion of this text readers will have a strong grasp of the many facets of the hospitality industry
Hospitality Employee Management and Supervision: Concepts and Practical Applications
ISBN: 0471745227 Binding: Paperback Edition: 1 Author(s): Kerry L. Sommerville Publisher: Wiley Number of Pages: 360
A practical resource for managers and supervisors in hospitality businessesIn many hospitality establishments one manager or supervisor is the entire human resources department making all the hiring and training decisions often without having a formal human resources background Filling this knowledge gap Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industryRather than taking a theoretical approach this text provides a hands-on practical and applications-based approach The coverage is divided into four sections: legal considerations employee selection employee orientation and training and communication and motivationEach chapter in this lively and engaging text features:
Quotations--Various practitioners in the hospitality industry highlight the chapter's focus
Chapter Objectives and Summaries lay out key concepts and then at the end of each chapter review them
HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter
Tales from the Field--Hospitality employees provide accounts of the various challenges they face in the industry
Ethical Dilemmas--Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry
Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts
Hands-On HRM--Mini-cases based on real-world situations with discussion questions
Chapter Key Terms--Bolded within the chapter and then listed at the end of each chapter with definitions
ISBN: 0470177144 Binding: Paperback Edition: 5 Author(s): Michael J. O'Fallon, Denney G. Rutherford Publisher: Wiley Number of Pages: 512
Hotel Management and Operations Fifth Edition provides a practical up-to-date and comprehensive approach to how professionals across the industry manage different departments within their operation From the front office to finance from marketing to housekeeping this resource offers advanced theory played out in practical problems Multidimensional case studies are a notable feature with complex management problems portrayed from multiple viewpoints; As I See It and Day in the Life commentaries from new managers provide further real-world perspective Covering the latest issues affecting the industry this text gives students and professionals an up-to-date dynamic learning resource
ISBN: 0131779796 Binding: Paperback Edition: Author(s): Matt A. Casado Publisher: Prentice Hall Number of Pages: 216
This unique book helps readers prepare for the hotel and restaurant operational tasks theyll come across when working in the industry Reader-friendly it offers extensive coverage of useful topics operational situations and management cases from the major areas of the hospitality field Topics challenges readers competency in problem-solving critical thinking effective communication ethical reasoning quantitative analysis and the use of technology A valuable handbook for restaurant managers hotel and motel managers and others that need a comprehensive compilation of hospitality management topics Professionals will be able to brush up on any food and beverage or lodging topic quickly
Cases in Hospitality Management: A Critical Incident Approach
ISBN: 047168693X Binding: Paperback Edition: 2 Author(s): Timothy R. Hinkin Publisher: Wiley Number of Pages: 172
Your guide to becoming an effective hospitality manager
The hospitality industry is a "people" business Whether dealing with guests or customers managers or coworkers those who work in this industry interact with other people perhaps more than in any other And unlike many other industries graduates entering the hospitality industry will quickly be assuming managerial roles One of the only casebooks available that focuses specifically on hospitality management Cases in Hospitality Management prepares readers to be successful managers by providing an effective connection between hospitality management theory and real-world workplace scenarios
Whether managing a kitchen dining room front desk travel agency fast-food restaurant or an entire hotel employees seek cues and reinforcement from managers to guide their behavior Cases in Hospitality Management provides readers with the opportunity to apply their knowledge experience and management skills allowing them to think quickly on their feet and react appropriately in a wide variety of settings By analyzing and understanding the causes and effects of a number of real critical incidents readers will be better prepared to effectively deal with similar situations when they face them on the job
This new updated Second Edition features: Fifteen all-new cases dealing with a variety of managerial topics including technology human resource management customer service and ethics A broad array of real industry cases including airlines railroads private clubs conference centers travel agents auto rental hotels and restaurants A new Technology section that explores data warehousing the Internet and electronic banking A new Service Exemplars section that presents incidents involving truly exceptional service in a variety of contexts--from trains to resorts A new Service Recovery section presents examples of companies failing to salvage service encounters that have gone awry
