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Results for 'Hospitality Management'

The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice

ISBN-10: 9780470554999
ISBN-13: 9780470554999
Publisher: Wiley
Author(s): N/A
Publication Date: 2011-04-26

This cutting edge and comprehensive book—with contributionsfrom the star faculty of Cornell University's School of HotelAdministration—offers the latest thinking on the bestpractices and strategies for hospitality management. A must forstudents and professionals seeking to enter or...Read More

This cutting edge and comprehensive book—with contributionsfrom the star faculty of Cornell University's School of HotelAdministration—offers the latest thinking on the bestpractices and strategies for hospitality management. A must forstudents and professionals seeking to enter or expand their reachin the hospitality industry, The Cornell School of HotelAdministration on Hospitality delivers the authoritative advice youneed to:

Develop and manage a multinational career and become a leader inthe hospitality industry

Maximize profits from franchise agreements, managementcontracts, and leases

Understand and predict customer choices, and motivate your staffto provide outstanding service

Manage hospitality businesses and the real estate underlying thebusinesses

Control costs, coordinate branding strategy, and manageoperations across multiple locations


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Introduction to Hospitality Management (5th Edition)

ISBN-10: 9780134151908
ISBN-13: 9780134151908
Publisher: Pearson
Author(s): John R. Walker
Publication Date: 2016-01-17

Prepare students to succeed in hospitality management.

Capturing the breadth of the world’s largest and fastest growing business, Introduction to Hospitality Management, 5/e, gives an in-depth overview of both hospitality and management. The...Read More

Prepare students to succeed in hospitality management.

Capturing the breadth of the world’s largest and fastest growing business, Introduction to Hospitality Management, 5/e, gives an in-depth overview of both hospitality and management. The text is organized into five sections, with six chapters devoted to management: hospitality and lodging; beverages, restaurants, and managed services; tourism, recreation, attractions, clubs, and gaming; and assemblies, events, attractions, leadership, and management; managerial areas of the hospitality industry. Each section includes real-world profiles, first-hand accounts, and engaging case studies to help readers connect with the material and foster an appreciation of the industry’s unique enthusiasm and passion. New photos, page layouts, and hands-on examples that help students understand the how-to aspects of today’s hospitality industry. Updated to reflect today’s trends and realities, the Fifth Edition contains new coverage of spas, updated and new corporate profiles, salary information, hospitality-related technologies, and more!

 

Also available with MyHospitalityLab® This package is also available with MyHospitalityLab–an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts. To help students explore the hospitality industry, MyHospitalityLab includes industry-specific simulations from Hospitality & Tourism Interactive (HTi), and real case studies written by industry leaders.

 
Note: You are purchasing a standalone product; MyHospitalityLab does not come packaged with this content. Students, if interested in purchasing this title with MyHospitalityLab, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information. 


If you would like to purchase both the physical text and MyHospitalityLab, search for: 0134514238 / 9780134514239 Introduction to Hospitality Management and Plus MyHospitalityLab with Pearson eText -- Access Card Package Package consists of:   0134151909 / 9780134151908 Introduction to Hospitality Management
0134487281 / 9780134487281 MyHospitalityLab with Pearson eText -- Access Card -- for Intro to Hospitality & Intro to Hospitality Management

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Hotel Operations Management (3rd Edition)

ISBN-10: 013433762X
ISBN-13: 9780134337623
Publisher: Pearson
Author(s): David K. Hayes, Jack D. Ninemeier, Allisha A. Miller
Publication Date: 2016-07-30


Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.

Hotel Operations Management provides an up-to-date...Read More


Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.

Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s—and their own—success.

 


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Revenue Management for the Hospitality Industry

ISBN-10: 0470393084
ISBN-13: 9780470393086
Publisher: Wiley
Author(s): David K. Hayes, Allisha Miller
Publication Date: 2010-11-09

This is the first text that has been developed specifically to examine what revenue managers in the hospitality industry must know and do to be successful. Numerous cases and practical examples are used to illustrate revenue management concepts. Chapter ending questions and problems help them...Read More

This is the first text that has been developed specifically to examine what revenue managers in the hospitality industry must know and do to be successful. Numerous cases and practical examples are used to illustrate revenue management concepts. Chapter ending questions and problems help them perform the calculations and practice the decision-making skills that are used in the field. RM in Action shows how the revenue management principles can be clearly illustrated using real-world examples reported in various news outlets. RM on the Web offers sites listed on the Internet to provide supplemental information about a topic or issue. Revenue managers will then gain hands-on skills to effectively manage their inventories and prices.

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Hospitality Management Accounting

ISBN-10: 0471687898
ISBN-13: 9780471687894
Publisher: Wiley
Author(s): Martin G. Jagels
Publication Date: 2006-03-03

The success of every business in the hospitality industry depends on maximizing revenues and minimizing costs. This Ninth Edition continues its time-tested presentation of fundamental concepts and analytical techniques that are essential to taking control of real-world accounting systems, evaluating...Read More

The success of every business in the hospitality industry depends on maximizing revenues and minimizing costs. This Ninth Edition continues its time-tested presentation of fundamental concepts and analytical techniques that are essential to taking control of real-world accounting systems, evaluating current and past operations, and effectively managing finances toward increased profits. It offers hands-on coverage of computer applications and practical decision-making skills to successfully prepare readers for the increasingly complex and competitive hospitality industry.

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Principles of Management for the Hospitality Industry (The Management of Hospitality and Tourism Enterprises)

Publisher: Routledge
Author(s): Dana V Tesone
Publication Date: 2012-05-23

It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management...Read More

It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers.


By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given topic, and concludes with the outcome of this scenario to reinforce the lessons learnt throughout the chapter.


Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. It is packed with tools and techniques to aid learning and understanding:



improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms
visualize key concepts with over one hundred explanatory diagrams
gain confidence by testing your understanding on the accompanying website
practical applications of theory are illustrated in international case studies throughout the book
discussion questions prompt an exploration of key concepts.

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A WEALTH OF INSIGHT: The World's Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality

ISBN-10: 9781633936201
ISBN-13: 9781633936201
Publisher: Black Truffle Press
Author(s): Rahim B. Kanani
Publication Date: 2017-12-20

Critically-acclaimed as one of the best hotel management books and customer service books by leading hospitality schools and industry executives, A Wealth of Insight profiles more than thirty-five of the world's best luxury hoteliers on exactly what it takes to lead and manage some of the...Read More

Critically-acclaimed as one of the best hotel management books and customer service books by leading hospitality schools and industry executives, A Wealth of Insight profiles more than thirty-five of the world's best luxury hoteliers on exactly what it takes to lead and manage some of the most legendary hotels and resorts. 

A Wealth of Insight has been named required reading for students of hospitality, current and future hotel managers including directors across the leadership team, as well as executives working in high-end customer service industries eager to understand how world-class hospitality teams are built, nurtured and empowered for success. 

Each executive profile includes bite-size insights, stunning photography and real-life examples on recruiting, culture, technology, marketing, branding, personalization, authenticity, anticipation, design, partnerships and more. Hoteliers also detail the most significant trends impacting the sector today, and how those trends will shape the future of luxury hospitality. The sheer scale and scope of this effort--to distill industry wisdom across two dozen countries--is unprecedented. 

For aspiring and current general managers of luxury hotels, for hospitality and customer service executives in search of a practical guide on how best to deliver a world-class guest experience, and for the modern luxury traveler eager to go behind the scenes, A Wealth of Insight is the holy grail of five-star leadership and management. 

Profile Chapters:

Aaron Kaupp--Le Royal Monceau, Raffles Paris (France)
Adrian Gray--Lotte Hotel Moscow (Russian Federation) Alexander Pichel--Hotel Indonesia Kempinski Jakarta (Indonesia)Alexander van Gastel--Pulitzer Amsterdam (The Netherlands)Amit Majumder--Jumeirah Vittaveli (Maldives)
Anneke Brown--COMO The Treasury (Perth, Australia) 
Axel Bethke--Qasr Al Sarab Desert Resort by Anantara (Abu Dhabi, United Arab Emirates)
Ayman Gharib--Raffles Dubai and Sofitel Dubai Wafi (United Arab Emirates)
Brian Gullbrants--Wynn Las Vegas and Encore (Las Vegas, United States)
Christian A. Hassing--Mandarin Oriental, Singapore (Singapore)
Damien Bastiat--Ballyfin Demesne (Ireland)
George Cozonis--The Plaza Hotel (New York, United States)
Gerrit Graef--The Ritz-Carlton, Riyadh (Kingdom of Saudi Arabia)
Graham Ledger--Singita Serengeti (South Africa and Zimbabwe)
James Low--COMO Uma Paro and COMO Uma Punakha (Bhutan)
Kai Speth--The Reverie Saigon (Vietnam)
Krister Svensson--St. Regis Hotel and Residences (Bangkok, Thailand)
Luc Delafosse--Waldorf Astoria Beverly Hills (United States)
Mahmoud Skaf--The Ritz-Carlton, Kuala Lumpur (Malaysia)
Marc C. Brugger--Rosewood Hong Kong and Rosewood Beijing (China)
Marc von Arnim--Park Hyatt Sydney (Australia)
Mariano Silvestri--Park Hyatt Maldives Hadahaa (Maldives)
Michael Ziemer--Mandarin Oriental, Taipei (Taiwan)
Nicholas Yarnell--Six Senses Douro Valley (Portugal)
Patrizio Cipollini--Four Seasons Hotel (Florence, Italy)
Pedro Dias--The Surrey (New York, United States)
Peter Hopgood--Outrigger Fiji Beach Resort (Fiji)
Philip Barnes--The Savoy Hotel (London, United Kingdom)
Pinar Timer--Pera Palace Hotel Jumeirah (Istanbul, Turkey)
Ralph Radtke--Ciragan Palace Kempinski (Istanbul, Turkey)
Sjefke Jansen--Belmond Grand Hotel Europe (St. Petersburg, Russian Federation)
Stephen Ansell--Ararat Park Hyatt Moscow (Russian Federation)
Susanne Hatje--Mandarin Oriental, New York (United States)
Taljinder Singh--The Taj Mahal Palace, Mumbai (India)
Tom Roelens--Four Seasons Resorts Lana'i (Hawaii, United States)
Torsten van Dullemen--The Landmark Mandarin Oriental (Hong Kong)

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Introduction to Hospitality Management (4th Edition)

ISBN-10: 0132959941
ISBN-13: 9780132959940
Publisher: Pearson
Author(s): John R. Walker, Josielyn T. Walker
Publication Date: 2012-06-03

Capturing the flavor and breadth of the industry, Introduction to Hospitality Management,  Fourth Edition, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation....Read More

Capturing the flavor and breadth of the industry, Introduction to Hospitality Management,  Fourth Edition, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the text focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a student’s appreciation for the field.   Throughout, author John R. Walker invites students to share this industry’s unique enthusiasm and passion. The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management. Each section includes insight from industry professionals, contains up-to-date information on career opportunities, and includes many examples illuminating current industry trends and realities. Extensively revised and updated, this edition contains new photos, new page layouts, and new coverage on topics ranging from sustainability to globalization


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Hospitality Financial Management

ISBN-10: 9780471692164
ISBN-13: 9780471692164
Publisher: Wiley
Author(s): Agnes L. DeFranco, Thomas W. Lattin
Publication Date: 2006-10-20

Real-world advice for quick retention of the most importantbusiness concepts and skills of hospitality finance

Hospitality Financial Management provides astraightforward, practical approach to help the hospitality managereffectively analyze hospitality industry management reports andfinancial...Read More

Real-world advice for quick retention of the most importantbusiness concepts and skills of hospitality finance

Hospitality Financial Management provides astraightforward, practical approach to help the hospitality managereffectively analyze hospitality industry management reports andfinancial statements; prepare accurate business forecasts,strategic pricing models, and effective cost-control systems;manage working capital; develop and finance growth strategies;perform investment analysis; prepare investment packages; negotiateand structure business deals; and ultimately increase shareholdervalue and personal wealth.

This comprehensive how-to book includes:

Feature Stories--brief histories of famous hospitality leadershighlighting how they have used financial management skills toattain success for their companies and significant financialrewards for themselvesLearning Outcomes--a summary of key topics covered in eachchapterFinance in Action--scenarios that apply the concepts, skills,and techniques presented in the chapter to real-world situations. Astep-by-step solution is provided for each problem to walk thereader through the necessary financial calculationsThe Real Deal--boxed inserts that emphasize the relevance ofthe book by linking financial concepts to fun facts associated withsituations students either have or will encounter in their everydaylivesConcept Checks--case studies that reinforce the materialspresented and enable students to practice their analytic andproblem-solving skillsHospitality Financial Management is the perfect book forundergraduate and graduate hospitality management students,hospitality industry managers, and owners of small hospitalitybusinesses.

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Hospitality Management: People Skills and Manners on and off the Job

ISBN-10: 149173308X
ISBN-13: 9781491733080
Publisher: iUniverse
Author(s): Lyn Pont
Publication Date: 2014-12-01

Hospitality Management is a career and life reference for both seasoned executives and new hires. This book positions associates to work comfortably in a global environment and to interpret the cultural expectations of their guests. The author, Lyn Pont, PhD, is a motivational public speaker and...Read More

Hospitality Management is a career and life reference for both seasoned executives and new hires. This book positions associates to work comfortably in a global environment and to interpret the cultural expectations of their guests. The author, Lyn Pont, PhD, is a motivational public speaker and educator. She is the president and founder of Manners for Business, Inc. In Hospitality Management she discusses service, relationships, integrity, communications, personal image, creativity, the bottom line, and so much more. As a story teller, Dr. Pont weaves into the narrative valuable industry history and tales that support a culture of service and personal excellence.

Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care.

If you believe in remarkable service and have a passion for this great industry, then Hospitality Management will delight you with a treasure chest of hands-on, practical information that will assist you throughout your career.

"Pont's book is a must-read for anyone considering a career in hospitality."

-Isadore Sharp, chairman and founder, Four Seasons Hotels and Resorts

"A refreshing, thorough, and necessary read for anyone dealing with the intricacies of the industry. ... A great training tool for the hospitality industry."

-Arthur J. Torno, vice president, American Airlines, Inc.

"Leave it to business etiquette expert Dr. Lyn Pont to author the most comprehensive guide to providing your guests with the memorable hospitality experience they deserve."

-Martin Yang, master chef, author, food consultant, cooking show and travelogue host


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